Valerie Sanders, Customer Service Manager

1211 Washington Street
P.O. Box 2030
Perry, GA 31069
Customer Service: (478) 988-2754
Fax: (478) 988-2716
Email Us

 

Documents

Applications forms can be downloaded be clicking below.

Customer Service Residential Application Customer Service Business Application

 

Signing Up for Services

An activation fee is required to establish water and gas services.

  • Residential Water Activation Fee - $36.00
  • Residential Gas Activation Fee - $36.00
  • Non Residential Water Activation Fee - $70.00
  • Non Residential Gas Activation Fee - $70.00

The following documentation is needed to establish services:

  • Official picture identification
  • Signed lease agreement, if renting
  • Signed closing settlement or warranty deed, if purchasing

 

NOTICE: All fees must be paid prior to activation of service.

Payments

All bills are due 15 days from the date of bill are issued or the following business day if the due date falls on a weekend or holiday.

If the payment is not in the office by 5:00 p.m. on this date a 10% penalty will be added to the past due balance.  Failure to receive a bill does not relieve your obligation to pay.  The due date indicated is for the current month bill and does not apply to the past due balance.  If past due balance has not been paid, services are subject to disconnect without prior notice.  Failure to pay this current bill within 7 days after due date will result in termination of utility service.

If you feel you have received a bill in error or have another legitimate reason for not paying, you must notify the Customer Service Department in person or in writing prior to disconnection of services.

You may also pay online, drop payments into our convenient drop box located on the island in the City Hall parking lot located at 1211 Washington Street or you may mail payment by check or money order to the following address:  City of Perry, Customer Service Department, P.O. Box 2030, Perry, Georgia  31069.

Natural Gas

The natural gas division is responsible for providing natural gas service to customers in the immediate Perry area as well as to several outlying areas in Houston County. The system can presently deliver natural gas at pressures up to approximately 250 psig to accommodate the most demanding industrial gas load.

Fire Hydrant Usage

The use of fire hydrants in the City of Perry by private individuals is prohibited unless special permission is granted and a meter has been issued to measure the water used.  Persons with a special need for one-time use of a hydrant or contractors requiring large amounts of water during construction phase must contact Customer Service at (478) 988-2754 to complete the necessary application and pay required deposits prior to obtaining service.  An approved backflow prevention device or air break must be used when connecting to any hydrant.

Use of hydrants without permission of the City of Perry is strictly prohibited, as this may prevent use during an emergency or may deplete the water supply.

Underground Utility Line Location Service

Georgia State Law requires that any person that digs, demolishes, trenches, drills, bores or blasts call the Utilities Protection Center of Georgia 48 hours prior to commencement of work (The 48 hours begins the next business day following receipt by the Utilities Protection Center of the locate request.  Weekends and holidays are not included in the 48 hours).  Dial 811 or 1-800-282-7411 for FREE underground utility locations.

Senior Citizen Exemption
Mayor and City Council have approved the provision of financial assistance for City residents who meet certain guidelines. Please click HERE to see if you qualify.