Water
Drinking water for the city is supplied by
two (2) plants, one (1) located on the north side [Woodlawn Drive] of the city
with the other located in the center [Main Street].
The Woodlawn Drive Plant has a capacity of
4,000,000 gallons per day. It also has many innovative systems, including
computer monitoring and control of treatment processes and a SCADA system to
monitor water levels in all elevated tanks in the system. Water for the plant
is taken from three (3) deep wells located in various locations throughout the
city with a storage capacity of 2,000,000 gallons. The system has a consumption
average of 1,600,000 gallons per day with a maximum of 3,300,000 gallons per
day. Pumping capacity is 5,250 gallons per minute.
The Main Street Plant has a capacity of
1,000,000 gallons per day. Water for the plant is taken from two (2) deep wells
located in various locations throughout the city.
Wastewater
The City of Perry operates one (1)
wastewater treatment facility. The Frank Satterfield Water Pollution Control
Plant (WPCP) has a capacity of 3,000,000 gallons per day with a plant load of
1500,000 gallons per day. The Frank Satterfield Wastewater Facility is a
primary and secondary treatment plant. The Frank Satterfield WPCP discharges
into the Big Indian Creek.
The City of Perry is developing an
Industrial Pretreatment Program in concert with the EPD and works with
industries in Perry to control the discharge of metals and other harmful
pollutants into the treatment plant. The program goals is to cooperate with
industries to keep their raw materials out of the sewer system and utilize them
as products. This helps the industries while preventing damage to the treatment
system and the environment.
Industrial customers discharging water used
for industrial processes or large volumes of cooling water other material into
the sanitary sewer system of the City of Perry must obtain a permit for such
discharge. The program is administered by the Water/Wastewater Superintendent.
Stopped Sewers
Most sewer stoppages in individual
buildings are caused by roots or by grease in the lines owned by the property
owner. However, if water is flowing from the plumbing and no water has been run
into any fixture in the building, please call the Wastewater Department [(478)
988-2732 during office hours and 911 after hours] immediately, and personnel
will be sent to check the city mains. If the plumbing fixtures simply will not
drain, the property owner is advised to call the City of Perry first before
calling a plumbing repair service to have their lines checked. If the City of
Perry personnel finds the blockage is on the owner's side, the owner is then
responsible for contacting a plumbing repair service to correct the problem.
Water and Wastewater Plant Tours
The City of Perry Water and Wastewater
Plants are open to the public for tours, and personnel are available for
lectures on environmental subjects. Persons wishing to view the plants are
requested to call the Water/Wastewater Department during normal office hours to
schedule a tour. Groups of up to 20 people may be accommodated at one time if
notice is given.
Utility Billing Services establishes new water and sewer accounts.
Signing Up for Services
Deposits for both water commercial accounts
will be based on the highest projected monthly usage or the residential rate,
whichever is higher. All deposits must be paid prior to activation of service.
Other Services - Please
see our current
Fee Schedule
-
Administrative Charge [This fee is charged if access to the utility meter is obstructed by, but not
limited to, debris, vehicles, shrubbery, weeds, tall grass or locked gates]
-
Reconnection Charge --- [During business hours]
-
Reconnection Charge ---
[After business hours (5:00 p.m.)]
-
Meter Rereads
-
Meter Tests --- This fee
is charged to test a meter when the accuracy is questioned by the customer.
The fee will not be charged if the meter is not working correctly]
-
On/Off Fee
-
Returned Checks
Natural Gas
The natural gas department is responsible for
providing natural gas service to customers in the immediate Perry area as well
as to several outlying areas in Houston County. Perry has approximately 2,152 residential, 314
commercial and two industrial customers. The system can presently deliver
natural gas at pressures up to approximately 250 psig to accommodate the most
demanding industrial gas load.
Check out the current
rates and availability for natural gas.
Payments
All bills are due 15 days from the date of
bill are issued or the following business day if the due date falls on a
weekend or holiday. If the payment is not in
the office by 5:00 p.m. on this date a 10% penalty will be added to the past
due balance.
Failure to receive a bill does not relieve
your obligation to pay. The due date indicated is for the current
month bill and does not apply to the past due balance. If past due
balance has not been paid, services are subject to disconnect without prior
notice. Failure to pay this current bill within 7 days after due date
will result in termination of utility service.
A service
charge of $29.00 shall be made for reconnection if done during business
hours.
A service
charge of $58.00 shall be made for reconnection if done outside business
hours.
If you feel
you have received a bill in error or have another legitimate reason for not
paying, you must notify the Customer Service Department in person or in
writing prior to disconnection of services.
You may also drop payments into our convenient
drop box located on the island in the City Hall parking lot located at 1211
Washington Street or you may mail payment by check or money order to the
following address: City of Perry, Customer Service Department, P.O. Box
2030,
Perry, Georgia 31069.
View the current
Water-Sewer-Gas
& Refuse Rates
on-line in our current
Fee Schedule in Adobe PDF.
High Bills for Water or Sewer
Services
Any customer receiving unusually high bills
for service should immediately check for plumbing problems, such as broken
pipes, leaking commodes, or other causes of high usage. If a problem is not
readily apparent, the customer may call a customer service representative
(478-988-2742) for a recheck of the billing system.
Broken/Leaking Water Meter
If water is leaking from your water meter
or if the meter is broken or the box is damaged, please call a customer service
representative (478-988-2742). Water department crews will be dispatched to
check and correct the problem.
Broken Water Main
The City of Perry maintains all water mains
in the street rights-of-way of the city. If a broken main is observed, water
running from the ground or a paved surface, or a leaking fire hydrant, please
call a customer service representative during business hours at 478-988-2742 or
call 911 after hours, and personnel will be dispatched to check and correct the
problem.
Burst Water Pipes
The City of Perry maintains all water mains
and services in the street rights-of-way up to the water meter. If pipes are
broken on the customer's side of the water meter, the pipe must be repaired by
the property owner or a plumber hired by the property owner. If there is an
emergency requiring water to be cut off to stop damage, or if the water must be
cut off to make a repair, please call a customer service representative during
business hours at 478-988-2742 or call 911 after hours, and personnel will be
dispatched to cut off the water.
Fire Hydrant Usage
The use of fire hydrants in the City of
Perry by private individuals is prohibited unless special permission is granted
and a meter has been issued to measure the water used. Persons with a special
need for one-time use of a hydrant or contractors requiring large amounts of
water during construction phase may come to the Perry Fire Department, located
at 1207 Washington Street (478-988-2850), to obtain permission to use a hydrant,
a meter and a wrench for operating the hydrant.
An approved backflow prevention
device or air break must be used when connecting to any hydrant.
Use of hydrants without permission of the
City of Perry is strictly prohibited, as this may prevent use during an
emergency or may deplete the water supply.
Swimming Pool Filling
Swimming pools in the City of Perry can be
filled from the water pipes and water meter serving the property on which the
pool is located. However, should the property owner wish to have the Fire
Department (478-988-2850) fill their pool a fee is assessed, plus the cost of the
water, see our current
Fee Schedule.
Underground Utility Line Location
Service
Georgia State Law requires that any person
that digs, demolishes, trenches, drills, bores or blasts call the Utilities
Protection Center of Georgia 48 hours prior to commencement of work (The 48
hours begins the next business day following receipt by the Utilities Protection
Center of the locate request. Weekends and holidays are not included in the 48
hours). Toll Free 1-800-282-7411 for FREE underground utility
locations.
