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City of Perry Water & Sewer Specifications
Available HERE.
The City of Perry provides water, sewer and refuse services to its citizens and the surrounding areas.
The Water/Wastewater Department is responsible for providing water and sewer services to all customers within the corporate limits of the City of Perry and areas immediately adjacent to the city limits. The department provides services to over 3,370 water customers and over 3,306 sewer customers.
- Woodlawn Drive Water Plant --- 108 Woodlawn Drive
- Frank Satterfield WPCP --- 100 Frank Satterfield Road
Water
Drinking water for the city is supplied by two (2) plants, one (1) located on the north side [Woodlawn Drive] of the city with the other located in the center [Main Street].
The Woodlawn Drive Plant has a capacity of 4,000,000 gallons per day. It also has many innovative systems, including computer monitoring and control of treatment processes and a SCADA system to monitor water levels in all elevated tanks in the system. Water for the plant is taken from three (3) deep wells located in various locations throughout the city with a storage capacity of 2,000,000 gallons. The system has a consumption average of 1,600,000 gallons per day with a maximum of 3,300,000 gallons per day. Pumping capacity is 5,250 gallons per minute.
The Main Street Plant has a capacity of 1,000,000 gallons per day. Water for the plant is taken from two (2) deep wells located in various locations throughout the city.
Wastewater
The City of Perry operates one (1) wastewater treatment facility. The Frank Satterfield Water Pollution Control Plant (WPCP) has a capacity of 3,000,000 gallons per day with a plant load of 1500,000 gallons per day. The Frank Satterfield Wastewater Facility is a primary and secondary treatment plant. The Frank Satterfield WPCP discharges into the Big Indian Creek.
The City of Perry is developing an Industrial Pretreatment Program in concert with the EPD and works with industries in Perry to control the discharge of metals and other harmful pollutants into the treatment plant. The program goals is to cooperate with industries to keep their raw materials out of the sewer system and utilize them as products. This helps the industries while preventing damage to the treatment system and the environment.
Industrial customers discharging water used for industrial processes or large volumes of cooling water other material into the sanitary sewer system of the City of Perry must obtain a permit for such discharge. The program is administered by the Water/Wastewater Superintendent.
Stopped Sewers
Most sewer stoppages in individual buildings are caused by roots or by grease in the lines owned by the property owner. However, if water is flowing from the plumbing and no water has been run into any fixture in the building, please call the Wastewater Department [(478) 988-2732 during office hours and 911 after hours] immediately, and personnel will be sent to check the city mains. If the plumbing fixtures simply will not drain, the property owner is advised to call the City of Perry first before calling a plumbing repair service to have their lines checked. If the City of Perry personnel finds the blockage is on the owner's side, the owner is then responsible for contacting a plumbing repair service to correct the problem.
Water and Wastewater Plant Tours
The City of Perry Water and Wastewater Plants are open to the public for tours, and personnel are available for lectures on environmental subjects. Persons wishing to view the plants are requested to call the Water/Wastewater Department during normal office hours to schedule a tour. Groups of up to 20 people may be accommodated at one time if notice is given.
Utility Billing Services establishes new water and sewer accounts.
Signing Up for Services
Residential Water Deposit --- Please see our current Fee Schedule
Deposits for both water commercial accounts will be based on the highest projected monthly usage or the residential rate, whichever is higher. All deposits must be paid prior to activation of service.
Other Services - Please see our current Fee Schedule
Administrative Charge [This fee is charged if access to the utility meter is obstructed by, but not limited to, debris, vehicles, shrubbery, weeds, tall grass or locked gates]
Reconnection Charge --- [During business hours]
Reconnection Charge --- [After business hours (5:00 p.m.)]
Meter Rereads
Meter Tests --- This fee is charged to test a meter when the accuracy is questioned by the customer. The fee will not be charged if the meter is not working correctly]
On/Off Fee
Returned Checks
Natural Gas
The natural gas department is responsible for providing natural gas service to customers in the immediate Perry area as well as to several outlying areas in Houston County. Perry has approximately 2,152 residential, 314 commercial and two industrial customers. The system can presently deliver natural gas at pressures up to approximately 250 psig to accommodate the most demanding industrial gas load.
Check out the current rates and availability for natural gas.
Payments
All bills are due 15 days from the date of bill are issued or the following business day if the due date falls on a weekend or holiday. If the payment is not in the office by 5:00 p.m. on this date a 10% penalty will be added to the past due balance. Failure to receive a bill does not relieve your obligation to pay. The due date indicated is for the current month bill and does not apply to the past due balance. If past due balance has not been paid, services are subject to disconnect without prior notice. Failure to pay this current bill within 7 days after due date will result in termination of utility service.
A service charge of $29.00 shall be made for reconnection if done during business hours.
A service charge of $58.00 shall be made for reconnection if done outside business hours.
If you feel you have received a bill in error or have another legitimate reason for not paying, you must notify the Customer Service Department in person or in writing prior to disconnection of services.
You may also drop payments into our convenient drop box located on the island in the City Hall parking lot located at 1211 Washington Street or you may mail payment by check or money order to the following address: City of Perry, Customer Service Department, P.O. Box 2030, Perry, Georgia 31069.
View the current Water-Sewer-Gas & Refuse Rates on-line in our current Fee Schedule in Adobe PDF.
High Bills for Water or Sewer Services
Any customer receiving unusually high bills for service should immediately check for plumbing problems, such as broken pipes, leaking commodes, or other causes of high usage. If a problem is not readily apparent, the customer may call a customer service representative (478-988-2742) for a recheck of the billing system.
Broken/Leaking Water Meter
If water is leaking from your water meter or if the meter is broken or the box is damaged, please call a customer service representative (478-988-2742). Water department crews will be dispatched to check and correct the problem.
Broken Water Main
The City of Perry maintains all water mains in the street rights-of-way of the city. If a broken main is observed, water running from the ground or a paved surface, or a leaking fire hydrant, please call a customer service representative during business hours at 478-988-2742 or call 911 after hours, and personnel will be dispatched to check and correct the problem.
Burst Water Pipes
The City of Perry maintains all water mains and services in the street rights-of-way up to the water meter. If pipes are broken on the customer's side of the water meter, the pipe must be repaired by the property owner or a plumber hired by the property owner. If there is an emergency requiring water to be cut off to stop damage, or if the water must be cut off to make a repair, please call a customer service representative during business hours at 478-988-2742 or call 911 after hours, and personnel will be dispatched to cut off the water.
Fire Hydrant Usage
The use of fire hydrants in the City of Perry by private individuals is prohibited unless special permission is granted and a meter has been issued to measure the water used. Persons with a special need for one-time use of a hydrant or contractors requiring large amounts of water during construction phase may come to the Perry Fire Department, located at 1207 Washington Street (478-988-2850), to obtain permission to use a hydrant, a meter and a wrench for operating the hydrant.
An approved backflow prevention device or air break must be used when connecting to any hydrant.
Use of hydrants without permission of the City of Perry is strictly prohibited, as this may prevent use during an emergency or may deplete the water supply.
Swimming Pool Filling
Swimming pools in the City of Perry can be filled from the water pipes and water meter serving the property on which the pool is located. However, should the property owner wish to have the Fire Department (478-988-2850) fill their pool a fee is assessed, plus the cost of the water, see our current Fee Schedule.
Underground Utility Line Location Service
Georgia State Law requires that any person that digs, demolishes, trenches, drills, bores or blasts call the Utilities Protection Center of Georgia 48 hours prior to commencement of work (The 48 hours begins the next business day following receipt by the Utilities Protection Center of the locate request. Weekends and holidays are not included in the 48 hours). Toll Free 1-800-282-7411 for FREE underground utility locations.
REMEMBER - THIS IS STATE LAW!
Download the following [these forms must be submitted in person to our Customer Service Department]:
(also available from the Perry Forms & Publications page)
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