Valerie Sanders, Customer Service Manager

1211 Washington Street
P.O. Box 2030
Perry, GA 31069
Customer Service: (478) 988-2754
Fax: (478) 988-2748
Email Us

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Effective August 18, 2020 - All City Hall visitors must wear a face mask to enter the facility.

Welcome to the City of Perry!

Customer Service is committed to providing courteous and efficient service to all utility customers. We strive to ensure utility billings are rendered correctly and collections are made in a timely manner. Our goal is to provide knowledgeable interactions with our customers when it comes to quality and timeliness of our services.

Our Welcome to the City of Perry publication is designed to provide you with information about the City and the services we offer.

New Customer Information

Signing up for Service

A non-refundable activation fee is required to set up services. All fees must be paid prior to activation of

New Service Application (required online form)

You will be asked to upload the following:

  • Official picture identification
  • Signed lease agreement (if renting)
  • Signed closing settlement or warranty deed
    (if purchasing)

Method & Form of Payment

  • Mail
    City of Perry Utilities, PO Box 2030, Perry GA 31069
  • Kiosk
    Available 24/7 in the parking lot of City Hall.
    All payment methods accepted.
  • Bank draft
    Download form
  • Online bill pay
    Click here
  • Call Customer Service
    (478) 988-2754
  • Your Perry App
    Available on Apple & Android app stores
  • Call IVR
    (866) 230-5760

Billing Policies and Payments

Customer Service Policies as of Aug. 2019

Accounts beginning with:

  • 0 - due the 8th of every month
  • 1 - due the 2nd of every month
  • 3 - due the 15th of every month
  • 4 - due the 10th of every month
  • 5 - due the 19th of every month
  • 7 - due the 5th of every month


Important Phone Numbers

Customer Service - (478) 988-2754
Billing inquiries
Water/sewer service
Gas service

After Hours Emergency - 911

Planning to Dig?
Call the Utilities Protection Center at
1-800-282-7411 before you dig.

Sanitation - (478) 988-2732
Issues with trash collection
Bulk waste and/or yard debris

Fire Hydrant Usage

The use of fire hydrants in the City of Perry by private individuals is prohibited unless special permission is granted and a meter has been issued to measure the water used.  Persons with a special need for one-time use of a hydrant or contractors requiring large amounts of water during construction phase must contact Customer Service at (478) 988-2754 to complete the necessary application and pay required deposits prior to obtaining service.  An approved backflow prevention device or air break must be used when connecting to any hydrant.

Underground Utility Line Location Service

Georgia State Law requires that any person that digs, demolishes, trenches, drills, bores or blasts call the Utilities Protection Center of Georgia 48 hours prior to commencement of work (The 48 hours begins the next business day following receipt by the Utilities Protection Center of the locate request.  Weekends and holidays are not included in the 48 hours).

Dial 811 or 1-800-282-7411 for FREE underground utility locations.

Heat Donations for Georgia Residents in Need

During the winter, many of us enjoy the comfort of a warm, cozy home. But thousands of low-income Georgians, including the elderly and disabled, often must choose between staying warm and buying food or paying for medication. As a result, many suffer from the cold weather because they are unable to pay their heating bills.

To help with this problem, the City of Perry has partnered with the Heating Energy Assistance Team (HEAT), Inc. Launched in 1983, HEAT provides energy assistance to thousands of our state’s most vulnerable citizens each year and is the oldest statewide fuel fund in Georgia. Qualified households are able to receive help with heating bills regardless of the energy source – natural gas, propane, electricity, oil, wood, coal or other. Call Customer Service at 478-988-2754 for more information.