Customer Service

The City of Perry provides water, gas, sewer and garbage collection services to its citizens and some surrounding areas immediately adjacent to the city limits.  Customer Service is committed to providing courteous and efficient service to all utility customers and ensuring that utility billings are rendered correctly and collections are made in a timely manner.  Our goal is to provide knowledgeable interactions with our customers when it comes to quality and timeliness of our service while treating them in a pleasant and courteous manner.

To ensure the utmost accuracy in determining your bill, we use meter reading software to determine your bill electronically.  Results then go through a series of reviews before ever being sent to our customers.  We are committed to meeting the evolving needs of our customers through efficient operational management and excellent customer service.

Signing Up for Services

An activation fee is required to establish water and gas services.

  • Water Activation Fee – $72.00
  • Gas Activation Fee – $76.00

All fees must be paid prior to activation of service.

The following documentation is needed to establish services:

  • Official picture identification
  • Signed lease agreement, if renting
  • Signed closing settlement or warranty deed, if purchasing

Natural Gas

The natural gas division is responsible for providing natural gas service to customers in the immediate Perry area as well as to several outlying areas in Houston County. The system can presently deliver natural gas at pressures up to approximately 250 psig to accommodate the most demanding industrial gas load.

Payments

All bills are due 15 days from the date of bill are issued or the following business day if the due date falls on a weekend or holiday.   If the payment is not in the office by 5:00 p.m. on this date a 10% penalty will be added to the past due balance.  Failure to receive a bill does not relieve your obligation to pay.  The due date indicated is for the current month bill and does not apply to the past due balance.  If past due balance has not been paid, services are subject to disconnect without prior notice.  Failure to pay this current bill within 7 days after due date will result in termination of utility service.

If you feel you have received a bill in error or have another legitimate reason for not paying, you must notify the Customer Service Department in person or in writing prior to disconnection of services.

You may also pay online, drop payments into our convenient drop box located on the island in the City Hall parking lot located at 1211 Washington Street or you may mail payment by check or money order to the following address:  City of Perry, Customer Service Department, P.O. Box 2030, Perry, Georgia  31069.

High Bills for Water or Sewer Services

Any customer receiving unusually high bills for service should immediately check for plumbing problems, such as broken pipes, leaking commodes, or other causes of high usage.  If a problem is not readily apparent, the customer may call a customer service representative at (478) 988-2754 to review the account.

Broken/Leaking Water Meter

If water is leaking from your water meter or if the meter is broken or the box is damaged, please call a customer service representative at (478) 988-2754 during business hours or call 911 after hours.  Water department crews will be dispatched to check and correct the problem.

Broken Water Main

The City of Perry maintains all water mains in the street rights-of-way of the city.  If a broken main is observed, water running from the ground or a paved surface, or a leaking fire hydrant, please call a customer service representative during business hours at (478) 988-2754 or call 911 after hours.   Personnel will be dispatched to check and correct the problem.

Burst Water Pipes

The City of Perry maintains all water mains and services in the street rights-of-way up to the water meter.  If pipes are broken on the customer’s side of the water meter, the pipe must be repaired by the property owner or a plumber hired by the property owner.  If there is an emergency requiring water to be cut off to stop damage or if the water must be cut off to make a repair, please call a customer service representative during business hours at (478) 988-2754 or call 911 after hours.  Personnel will be dispatched to cut off the water.

Fire Hydrant Usage

The use of fire hydrants in the City of Perry by private individuals is prohibited unless special permission is granted and a meter has been issued to measure the water used.  Persons with a special need for one-time use of a hydrant or contractors requiring large amounts of water during construction phase must contact Customer Service at (478) 988-2754 to complete the necessary application and pay required deposits prior to obtaining service.  An approved backflow prevention device or air break must be used when connecting to any hydrant.

Use of hydrants without permission of the City of Perry is strictly prohibited, as this may prevent use during an emergency or may deplete the water supply.

Underground Utility Line Location Service

Georgia State Law requires that any person that digs, demolishes, trenches, drills, bores or blasts call the Utilities Protection Center of Georgia 48 hours prior to commencement of work (The 48 hours begins the next business day following receipt by the Utilities Protection Center of the locate request.  Weekends and holidays are not included in the 48 hours).  Dial 811 or 1-800-282-7411 for FREE underground utility locations.

Senior Citizen Exemption

**Click to view program outline.**
senior-exemption-notice

Customer Information Booklet

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REMEMBER – THIS IS STATE LAW!

811 Call Before Your Dig

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